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Forum Discussion
Solved
orbi problematic satellite connection
How can I trouble shoot connectivity to satellite or possibly satellite backhaul? I have to reboot orbi devices twice a day. Firmware on all three is now v2.5.1.8
I called into tech support today and got a tier 1 support tech that did not seem to be very familiar with product. Every thing I asked was met with 3 to 5 minutes of on hold while asking someone else or reading something. They don't even ask for anything from the router web pages so I suppose its useless to them as well. They knew of no way to log these connectivity issues and their suggestion was to move them closer or also try a wired back haul. I only have about 10 days left before return windows closes, so the stuff is all boxed up for return tomorrow as this is just unacceptable.
Sounds like a possible faulty system that should be replaced by another to see.
I called into tech support today and got a tier 1 support tech that did not seem to be very familiar with product. Every thing I asked was met with 3 to 5 minutes of on hold while asking someone else or reading something. They don't even ask for anything from the router web pages so I suppose its useless to them as well. They knew of no way to log these connectivity issues and their suggestion was to move them closer or also try a wired back haul. I only have about 10 days left before return windows closes, so the stuff is all boxed up for return tomorrow as this is just unacceptable.
It is a major disappointment when we are unable to help. So sorry. Good luck with whichever direction you go.
Appreciate the help. The hardware is likley defective but the tech wants me to move them to same room to test (means I'm out of commision for testing?) or install wired backhaul for testing (really?) The firmware / software are unable to provide anythng useful to debug satellite connectivity so seems to be worthless. Running up on 90 return policy so back to the store with it.
