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Forum Discussion
Orbi Purple Light after ISP change: Resolution
I own an Orbi RBR20 to provide better WiFi coverage in my house. I have been generally happy with the product. I recently changed ISP providers. I set up my new modem and connected to the interne...
Just curious, what is the brand and model # of the new ISP modem your working with?
BigAl01 wrote:I own an Orbi RBR20 to provide better WiFi coverage in my house. I have been generally happy with the product.
I recently changed ISP providers. I set up my new modem and connected to the internet. I then moved my Orbi from the old modem to the new. After rebooting I got the purple light - which normally means no internet connectivity. I tried the online chat. The person could not really help and promised a tech support callback in 10-15 minutes. At this point, I had one computer directly connect to my new modem and one directly connect to the Orbi.
Almost an hour later I started poking into the Orbi via the browser interface (generally 10.0.0.1). After a few minutes I noticed that the Orbi's static IP address was 192.168.1.18 with the internet gateway address and DNS address of 192.168.1.1. "Odd", I thought. I went to the other computer and double checked the modem. Its IP address was 192.168.0.1. "Hmm", I thought. I went back to the Orbi, changed its static address to match the modem's address range - namely 192.168.0.18 and the gateway/DNS to 192.168.0.1. I applied the changes and "Presto" internet connectivity! I told the chat person that I had resolved the issue on my own and to cancel the support call.
Four hours later, a tech finally did call but I was out. "Martin" did leave a callback number which was my phone number prefixed with the 912 area code, and an extension number 2027. "No way", I thought. However, I did want to let him know how I resolved the issue so I gave it a try. As I suspected, the return call "could not be completed as dialed". Martin must have been reading my home phone number when he gave my spouse the call back number. Not impressed.
Anyway, if you do get a steady purple light, especially after a network configuration change, check to make sure that your Orbi has a static IP address in the IP range for you modem and that the gateway/DNS address matches your modem.
Good luck!