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Forum Discussion
Orbi R50 router and satellite have no internet connection
Hello, i have been using my Orbi R50 Router and satellite for over 18 months with no issue- the other night both stopped working during the night, the satellite glows purple and the router flashes in...
Did you try rebooting your ISP modem/router? You say you are using the app to configure?
So you rebooted your ISP router, then plugged in your Orbi to the router and turned it on? And you are saying when you load the app, you can't do a new install? Because since you reset the Orbi router, you have to treat it like a new install.
Are you sure you successfully achieved a factory reset. I sometimes find Orbi routers and satellites to be stubborn.
Yes i have tried several times to reset and reboot the Orbi router, i have also tried to set up as a new device through the app and it states cannot connect to Orbi59, it looks like its not picking up the internet connection from the modem, which i have tested with my Mac book direct to the modem and this connects fine
Smithsimon wrote:Yes i have tried several times to reset and reboot the Orbi router, i have also tried to set up as a new device through the app and it states cannot connect to Orbi59, it looks like its not picking up the internet connection from the modem, which i have tested with my Mac book direct to the modem and this connects fine
After you reset the Orbi router, did you configure it again with the app, as once reset you have to start from the beginning as it is a new RBR50?
This is what I have tried, just say cannot connect to orbi59 both the router and the satellite are pulsating white, when I go to the wifi in settings and try to connect it states under the name "no internet connection" it may be the reset to factory settings has not worked but I have tried this several times.