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Forum Discussion
Orbi randomly dropping internet connection despite V2.0.0.74 update
Hi all, I recently purchased an RBK50 Orbi + satellite router but it is dropping internet connection randomly despite updating firmware to the latest V2.0.0.74. This is more often the case upon...
If you are still having disconnect issues with the latest firmware send me a PM with your name email and phone and I will get you in contact with support to work on this.
Thanks
DarrenM
Ah, am glad it's not just me that's having this issue! I've just had a replacement router supplied by Netgear and having plugged it in this evening, it has reset itself twice in an hour. To me it looks like it's doing a power cycle of some sort as the router log clears when the connection drops. I'm in the UK, have Orbi in Router mode connected to a Virgin Media cable modem.
I am having the same disconnect nightmare. This is so disappointing after spending $400. I should have stayed with Asus... Sigh. Is Netgear offering refunds for this product that doesn't work? Wirecutter recommended this mesh solution! I'm emailing them next! Grrrr.
Firmware 2.0.0.74. MacOS High Sierra (10.13)
Try turning off UPnP in advanced settings and see if that helps. It's unlikely that it's a phsical router problem as some people had it replaced and the issue continues for them, so I think it's something in their network causing it.
Exactly the same as you!
I'm in the UK using Virgin Media, 300/20.
First router they confirmed there was something wrong with it, sent it back, got a brand new router and satellite, it's reset itself and wiped the logs in the first hour of setting it up, the customer support on the telephone is abysmal, even Virgin's customer service isn't as bad as that from Netgear, I don't know where they're based, but going by the quality of the connection, I'm not sure they're even on this planet. If this doesn't settle down I'm sending it back, I'm not even going to bother with another mesh system, I've decided to go back to Asus but buy a 2nd to use in repeater mode, only got this Orbi as I need the signal to get through a thick metal door for our security system, but it's down more than a h00ker on a greasy floor.
I can relate to the previous post! I gave up on Orbi and got a traditional router and everything works as it should. The Orbi was an incredible waste of money!
- My Orbi keeps losing internet connection daily and I have to reboot both the modem and wifi. How do I fix it?
- Call their tech support. If they can't help get a different router. That's what I did.
Your
ProductRBR50
Serial
Number4PM772530576C
using with Fios router.
Wifi continuously drops all day - have reset to factory settings and re-installed.
Still dropping. Kindly help!!
- I have the latest firmware update and have factory reset both router and 2 satellites. My router will randomly reboot and flash white. This is very annoying.
Same problem here. I work from home and I really need my internet connection to be reliable.
I have stopped counting the number of times per day I get disconnected. Have tried all the solutions available without success.
Please help
Do you happen to have a Google Pixel or Pixel 2 phone? Another device on Android 8.0 or 8.1?
- Support is useless. They even said they would ratchet my service tag up and nobody bothered to call back. This is a bad product. I have had more than 10 netgear routers over the years and this is by far the worst