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Forum Discussion

netmaster2020's avatar
netmaster2020
Follower
Oct 02, 2017

Orbi randomly dropping internet connection despite V2.0.0.74 update

Hi all,    I recently purchased an RBK50 Orbi + satellite router but it is dropping internet connection randomly despite updating firmware to the latest V2.0.0.74.  This is more often the case upon...
Troubleshooting
Zainuah's avatar
Zainuah
Initiate
Oct 19, 2017
Hi there

My orbi router keeps dropping connection. It's getting really frustrated, I have tried all the steps listed in thread no bloody luck. Can anyone help
DCP4971's avatar
DCP4971
Luminary
Oct 20, 2017

Have you got any other mesh devices on your network? I had an issue early on with Orbi where our SkyQ tv boxes which do their own mesh were running on the same channel as the Orbi which meant it kept dropping the connection to various devices. I just changed the channel on the Orbi and that solved the problem.

  • Zainuah's avatar
    Zainuah
    Initiate
    Oct 20, 2017
    It's not the wifi even on ethernet it drops internet connection.

    Was working perfectly for last 8 months but this month it's really bad
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Oct 23, 2017

      If you are still having disconnects send me a PM with your Name,Email, and phone number plus a brief description of the issues with the latest firmware and I will have our support team work with you.


      Thanks

      DarrenM

      • ryeco's avatar
        ryeco
        Aspirant
        Jan 03, 2018

        Hey Darren,

         

        Our internet here goes out about once a day. We have a Comcast Business modem and then have a Orbi router with two Orbi satellites. Typically a reboot of the modem/routers will resolve the issue but this results in about 10-15 minutes per day of downtime. Can you help with this?

  • OneSpeed's avatar
    OneSpeed
    Initiate
    Feb 02, 2018

    My connection drops every other day. I have to reset it by unplugging it and powering it on again. This is frustrating and it happened the month I installed this thing.I have the latest firmware update (2.1.2.18) and the router still drops! Time to look for a new router...

    • dneumannjr's avatar
      dneumannjr
      Tutor
      Feb 02, 2018

      I too was having this issue. Reboots sometimes multiuple in a day others spaced out. I made sure that all of my android based devices that had google play services got the services update to 11.9.75 and I have not had a reboot in over a week. Make sure your android devices are up to date.

      • JustMakeItWork's avatar
        JustMakeItWork
        Apprentice
        Feb 02, 2018

        It would really be sad if the router cannot protect itself from a client-oriented issue. Basically, I would be able to do a denial of service to anyone who owns an Orbi, including any business running it, by simply taking a non-updated Android device to its Wifi network.