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Forum Discussion
Orbi randomly dropping internet connection despite V2.0.0.74 update
Hi all, I recently purchased an RBK50 Orbi + satellite router but it is dropping internet connection randomly despite updating firmware to the latest V2.0.0.74. This is more often the case upon...
For the last 2 weeks my Orbi has been dropping internet. I've noticed it only seems to happen in the evening, but since I'm not home all day every day, it's possible it drops other times as well. I should note, I do have a Google Pixel 2. How a single mass produced device could bring an entire network down is both confusing and extremely concerning if it is the cause. The lack of response so far from Netgear is of concern as well. Unfortunately I only have "hardware" support at this point. I did disable Daisy-Chain Topology a few minutes ago, so we'll see if that happens to work for me. Unfortuantely I've defended netgear's products in the past to people who said they were crap, but it appears this is an expensive lesson if I cannot get it figured out. Is there a place to download an old firmware version to see which version broke it?
For reference, I'm on 2.1.1.16. The ONLY configuration change I've made is my SSID/Password and selecting a different channel for both 2.4 and 5 ghz.
I bought the RBK44 from bestbuy on Nov 24th. Have had trouble since the install. Devices get disconnected, streaming video stalls for minutes at a time. A Samsung S6 kept on getting kicked off. I know some think that this is a Samung issue but it worked before the Orbi. Also, since I'm having issues with Fire TVs, other phones, and laptops I suspect it's an Orbi issue. I've read all the forums and tried the various 'solutions' that have worked for other people. None of them worked for me.
My solution was to buy a Google Wifi system. Night and day experience. Google Wifi hasn't dropped a client for days when I was getting drops many times/day with Orbi. Since I bought the Orbi at Besbuy during the holidays I think they'll take it back. Trying to return it today.
Good luck all!
- Similar experience for me. I wasn't able to return my Or I so I just ate the cost (may try to eBay it) so that I would have a system that didn't crash all the damn time. Pretty much closed the door on Netgear fr me at home and at work.
Hard to eat $350 (I paid regular price after reading all reviews and recommendations, etc.). Still hopeful they will fix the reboots. When it was working properly, it was great.