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Forum Discussion
Orbi randomly dropping internet connection despite V2.0.0.74 update
Hi all, I recently purchased an RBK50 Orbi + satellite router but it is dropping internet connection randomly despite updating firmware to the latest V2.0.0.74. This is more often the case upon...
I finally found time to call support. Even though I'm past the 90 days of support, they spoke to me, so I guess they get kudos for that. That said, they 'documented' my concern and told me to reset my orbi and then not change a thing. Not even the SSID. So I'm testing it now without a single change to it other than setting the password. If this is the problem (Which we all know it isn't), then that's a really big problem to have.
Yeah. I had that conversation with them as well.
"But I KNOW that is not the issue as I've reset it 3 times this week and am restarting it several times a week"
It's like I'm chatting with an IVR at this point.
They told me if the problem comes back to call back in and I could talk to L2 engineers. Yea, I'm sure Bob with the thick Indian accent is going to help me out.
The customer support for such an expensive and advanced piece of kit is truly abysmal.
I can't understand why the system could be awesome for about a year, then they turn it into an expensive turd. It's been bad long enough that I wish I could just get my $$$ back!