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Forum Discussion
jmheckman
Nov 26, 2018Aspirant
Orbi RB-50 and printing
Recently, I lost the ability to print. My HP 8600 printer tells me that my computer and printer are on different networks, but both devices are on the same Orbi network with the same name. I have r...
- Nov 30, 2018
Thanks, everyone for your help in solving my problem. At the risk of sounding stupid, I wanted to come clean and let you all know that my printing problem is fixed. Somehow during renovation in our family room an ethernet cable from the ORBI got plugged back into the modem creating a loop. Everything I tried showed me that I had two networks with the same name and I knew I didn't. But the loop created the second network. As soon as I unplugged the additional ethernet cable, all is good.
FURRYe38
Nov 26, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
How is the printer and PC connected to the Orbi? WIreless or wired?
Have you set up an IP address reservation for the printer ON the Orbi router? Then point the printer driver to this IP address?
Besure any security software is temporarily disabled while installing drivers.
jmheckman
Nov 26, 2018Aspirant
Here's what I've determined so far:
What FW is currently loaded? -- v2.2.1.210
What is the Mfr and model# of the ISP modem the NG router is connected too?
Cisco DPC3941T
How is the printer and PC connected to the Orbi? WIreless or wired? wirelessly
Have you set up an IP address reservation for the printer ON the Orbi router? Then point the printer driver to this IP address? No. I don't know how.... sorry.
THANKS!!
- FURRYe38Nov 26, 2018Guru - Experienced User
Try this with the printer:
https://kb.netgear.com/24091/How-do-I-reserve-a-LAN-IP-address-on-my-Nighthawk-router
jmheckman wrote:
Here's what I've determined so far:
What FW is currently loaded? -- v2.2.1.210
What is the Mfr and model# of the ISP modem the NG router is connected too?Cisco DPC3941T
How is the printer and PC connected to the Orbi? WIreless or wired? wirelessly
Have you set up an IP address reservation for the printer ON the Orbi router? Then point the printer driver to this IP address? No. I don't know how.... sorry.
THANKS!!
- jmheckmanNov 27, 2018Aspirant
OK.... I assigned a static IP to the printer and reserved it in the ORBI. Still not able to print. I can print from my iPhone (air print). Does that help with the troubleshooting?
- FURRYe38Nov 27, 2018Guru - Experienced User
Ok, now re-install the printer drivers on your PC and besure to point the drivers to that IP address you reserved for the printer.
If the phone is printing to the printer, then something probably on the PC isn't setup right.