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Forum Discussion
playituncleleo
Aug 24, 2021Aspirant
Orbi RB20 & iPhone/Macbook Intermittent Drops
I've had an Orbi RBR20 w/ 2 RBS20 satelites for a few years now, and everything's been working great. My mac and 2 iphones in my home recently started acting strange. They'll show connection to ...
playituncleleo
Aug 24, 2021Aspirant
Yes! They are philips hue bulbs hooked up thru a hue bridge.
I also have a Samsung SmartThings hub connected, but haven’t tested any of those devices when the internet is “down”
I also have a Samsung SmartThings hub connected, but haven’t tested any of those devices when the internet is “down”
CrimpOn
Aug 24, 2021Guru - Experienced User
playituncleleo wrote:
Yes! They are philips hue bulbs hooked up thru a hue bridge.
This is a big help. Philips Hue bulbs use Zigbee to communicate with the Hue bridge. If the iPhone communicates directly with the Hue bridge, then internet access is not involved. (If you can control the Philips lights when not at home, that needs to be re-examined).
If this problem involved computers, I would want to go into an exploration of what it means by "no internet":
- Is this a DNS failure?
(Where web browsers cannot resolve URL's into IP addresses) - Can devices ping public IP addresses, such as ford.com or usc.edu?
(or their respective IP addresses)
"I-things" are a mystery to me. Afraid I am not much help with this problem.
- playituncleleoAug 24, 2021AspirantThanks!
How would I check if it’s a DNS/Public IP issue?
I’ll test it next time it drops out.- CrimpOnAug 24, 2021Guru - Experienced User
this is where my lack of knowledge of "i-things" comes in. On a Windows computer, I would open a DOS command window and start typing 'ping' commands to see if a connection to 50.59.171.118 works but "usc.edu" does not. (An IP address does not require DNS resolution, but a URL does.)