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Blueridger's avatar
Blueridger
Aspirant
May 08, 2019
Solved

Orbi RB50 won't let me update apps

All, I bought my RBR50 (and satellite) in November 2018, and installed in a fios house w/o incident. The unit's internet connection became intermittent last night. I reset the unit, and that mostly...
  • Blueridger's avatar
    Blueridger
    May 09, 2019

    Netgear somehow created two separated threads out of my question. Here is the response I posted last night after the problem was resolved:

     

    Believe it or not, Netgear customer service solved the problem. The problem was IP address conflict between my router and Fios. I couldn't access the router b/c I stupidly followed their directions to log in (admin/password). It turns out that the password was the new one I assigned to the router. Once I entered that, the unit automatically assigned itself a new IP address, and all was golden.

     

    Thanks everyone!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 09, 2019

Please post on details of how they helped you fix this so others will benefit should others have similar problem. Thank you. 

Blueridger's avatar
Blueridger
Aspirant
May 09, 2019

Netgear somehow created two separated threads out of my question. Here is the response I posted last night after the problem was resolved:

 

Believe it or not, Netgear customer service solved the problem. The problem was IP address conflict between my router and Fios. I couldn't access the router b/c I stupidly followed their directions to log in (admin/password). It turns out that the password was the new one I assigned to the router. Once I entered that, the unit automatically assigned itself a new IP address, and all was golden.

 

Thanks everyone!