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Forum Discussion
Orbi RB53 - satellite disconnections
Hi everyone, trying to troubleshoot an issue with my RB53 Orbi system. One of the satellites frequently shows as being disconnected and without an IP address in the Admin/Connected Devices page...
comainusa wrote:Hi everyone,
trying to troubleshoot an issue with my RB53 Orbi system. One of the satellites frequently shows as being disconnected and without an IP address in the Admin/Connected Devices page (Web GUI), but most of the connected devices are shown to be connected to the supposedly disconnected satellite (see attached screenshot. This doesn't make ANY sense.
Anyone have seen this behavior before and has some advice on how to fix it?
Thansk much in advance.
Since both satellites are connected to the switch, I would first check the cable that is running from the switch to the satellite that is disconnecting. Try moving the cable connection on the switch side, to another port. I've had dirty ports that have caused issues.
You can also factory reset the satellite and re-sync it. I had a troublesome satellite today where it was paired previously and would not sync up to the router. After resetting it, it connected. Also go into orbilogin.com and reboot the router.