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Forum Discussion
Mejiasteven
Aug 12, 2019Aspirant
Orbi RBK 43-200 AC2200
Hello, I bought the Orbi RBK 43 (3 pack) and CM1200 modem and the modem is up and running but the Orbi can’t seem to set up. On the app it says no internet connection and doesn’t got past that. The ca...
- Aug 12, 2019
Power OFF both RBR and CM for 1 minute. Be sure you are connected to the #1 LAN port on the CM modem. Not any of the other ports. Those ports are meant for other ISP services. Or if you have a ling aggregation router which the Orbi doesn't support. Just connect the RBRs yellow LAN port to LAN Port #1 on the CM modem. Power ON the CM modem and let it sync. Be sure your CM modem was associated with the ISP services as well.
Power ON the RBR router. The top ring LED should blink WHITE, the maybe slow plusate WHITE, then turn BLUE, then it will turn OFF.
Test with a wired PC connected to the RBR. Get internet here? IF not, try a factory reset with the RBR. PRess the reset button for 15 seconds then let go. Walk thru the setup wizard with the wired PC.
Mejiasteven
Aug 14, 2019Aspirant
Thank you! hopefully it doesn’t have any disconnects now.
FURRYe38
Aug 14, 2019Guru - Experienced User
You should be good now.
:smileywink:
- IndyOpieAug 24, 2019Aspirant
Furry( or any help :) )...I sure could use your help....I am getting the dreaded pulsing white light on router. I have been running fine for a year after my original install (ORBI router and 2 satelites) my configurations is basic and took all of 20 minutes. I just unplugged router from power and internet(fiber modem) to move wires and now cannot get away from (sounds like looping booting - blink white light) I can direct connect to modem but can't direct connect to RBR for access. I have read about this being a firmware issue but since I can't even get to RBR unsure how that helps? obviously I am days past year warranty and not real advanced in this part of digital world and am looking for easier step by step answers. I have done all the factory resets the recycle modem and RBR to no avail...hate to have to junk this as brick when just hours ago it worked so well. THANKS in advance!
- FURRYe38Aug 24, 2019Guru - Experienced User
So with a wired PC connected to the RBR and the RBR disconnected from EVERYTHING else. Can you access the RBRs web page at all?
What FW version do you have loaded on it if you have this info?
If you can't get to the UI, try this:
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
When it says to download the NG TFTP program, try Windows 7/10 built in TFTP program first...Have the FW file for the RBR already downloaded to the wired PC first.
IndyOpie wrote:Furry( or any help :) )...I sure could use your help....I am getting the dreaded pulsing white light on router. I have been running fine for a year after my original install (ORBI router and 2 satelites) my configurations is basic and took all of 20 minutes. I just unplugged router from power and internet(fiber modem) to move wires and now cannot get away from (sounds like looping booting - blink white light) I can direct connect to modem but can't direct connect to RBR for access. I have read about this being a firmware issue but since I can't even get to RBR unsure how that helps? obviously I am days past year warranty and not real advanced in this part of digital world and am looking for easier step by step answers. I have done all the factory resets the recycle modem and RBR to no avail...hate to have to junk this as brick when just hours ago it worked so well. THANKS in advance!
- IndyOpieAug 25, 2019AspirantSo next phase I started getting tftp but got somehow to connect to router...I had reset whole thing and was able to upgrade firmware v2.3.5.40...reconnected all house...then was to hide power cord which meant unplugging..bad idea..now is looping again ..get intermittent access to router directly but have no clue how to break cycle as I have highest firmware...grr