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Mejiasteven's avatar
Mejiasteven
Aspirant
Aug 12, 2019
Solved

Orbi RBK 43-200 AC2200

Hello, I bought the Orbi RBK 43 (3 pack) and CM1200 modem and the modem is up and running but the Orbi can’t seem to set up. On the app it says no internet connection and doesn’t got past that. The ca...
  • FURRYe38's avatar
    FURRYe38
    Aug 12, 2019

    Power OFF both RBR and CM for 1 minute. Be sure you are connected to the #1 LAN port on the CM modem. Not any of the other ports. Those ports are meant for other ISP services. Or if you have a ling aggregation router which the Orbi doesn't support. Just connect the RBRs yellow LAN port to LAN Port #1 on the CM modem. Power ON the CM modem and let it sync. Be sure your CM modem was associated with the ISP services as well. 

     

    Power ON the RBR router. The top ring LED should blink WHITE, the maybe slow plusate WHITE, then turn BLUE, then it will turn OFF. 

    Test with a wired PC connected to the RBR. Get internet here? IF not, try a factory reset with the RBR. PRess the reset button for 15 seconds then let go. Walk thru the setup wizard with the wired PC. 

IndyOpie's avatar
IndyOpie
Aspirant
Aug 25, 2019
Nothing is connected...I reset to factory settings..and it will not stay connected to internet to try run setup...when I am direct wired and try to catch 30 seconds of connection..the 192.168.1.1 displays /app_index not router setup ..bout ready to throw away brick....very frustrating
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 26, 2019

What is the MFr and model# of the ISP modem/ONT the RBR is connected too? 

Have you powered OFF the ISP modem for 30 seconds then back on then factory reset the RBR and walk thru the setup wizard with a wired PC? 

 

I presume if this also fails to keep the RBR online, the router maybe faulty and needs to be RMAd. I recommend you contact NG support and ask about an RMA:

https://www.netgear.com/mynetgear/registration/login.aspx

IndyOpie wrote:
Nothing is connected...I reset to factory settings..and it will not stay connected to internet to try run setup...when I am direct wired and try to catch 30 seconds of connection..the 192.168.1.1 displays /app_index not router setup ..bout ready to throw away brick....very frustrating