NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mickeyjuiceman
Oct 19, 2023Aspirant
Orbi RBK 50 - new ISP can't login with "non-English word" username
Very confused here. Switched to a new ISP today and the username is a string of letters and numbers, which is the password, followed by an @ symbol and then the server information which is the NBN her...
- Oct 19, 2023
OK, solution in case anyone finds this by searching on the error I listed - the ISP provided the login name and the password, but they had a space at the end of the username (and not the password, so they know how to do this properly), so if you just dragged across the username to copy-and-paste it got picked up, but because it's a LONG username, you didn't see it in the Netgear login section unless you hit "end" on the keyboard, basically. Once I removed that, it all worked as expected.
michaelkenward
Oct 19, 2023Guru - Experienced User
mickeyjuiceman wrote:
I've tried Chrome, Edge and Firefox, and all three of them ping me an error when I try to log in that says "invalid login name, can't accept non-english words!"
What is this " ping me an error"? (The ping word has a specific meaning, which is probably not what you have in mind.)
Tried to do what?
What says "invalid login name"?
The login to the router with a web browser and the graphical user interface (GUI), if that is what you mean, has nothing to do with the login to the ISP