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Solved
Orbi RBK 50 - new ISP can't login with "non-English word" username
Very confused here. Switched to a new ISP today and the username is a string of letters and numbers, which is the password, followed by an @ symbol and then the server information which is the NBN her...
OK, solution in case anyone finds this by searching on the error I listed - the ISP provided the login name and the password, but they had a space at the end of the username (and not the password, so they know how to do this properly), so if you just dragged across the username to copy-and-paste it got picked up, but because it's a LONG username, you didn't see it in the Netgear login section unless you hit "end" on the keyboard, basically. Once I removed that, it all worked as expected.
OK, solution in case anyone finds this by searching on the error I listed - the ISP provided the login name and the password, but they had a space at the end of the username (and not the password, so they know how to do this properly), so if you just dragged across the username to copy-and-paste it got picked up, but because it's a LONG username, you didn't see it in the Netgear login section unless you hit "end" on the keyboard, basically. Once I removed that, it all worked as expected.