NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI RBK 50 ATT Arris BWG 210 and Sonos - Cannot play music error 701
I have seen many posts on this and was also told by Sonos that this particular issue could not be resolved until Netgear delivered a firmware update. Reaching out to see if anyone has been able to s...
On what basis is a firmware update needed. New feature or fix for a specific broken feature?
It strikes me that Sonos might utilize multicast protocols. If so, Orbi has support for it in the base unit but I’ve yet to get confirmation the satellites also have full support. Look for IGMP switch in settings.
When I called Sonos technical support they said the issue was with the ORBI unit and not a Sonos issue. I will look at the other settings and see what might be going on based on your other reply. Thank you!
You're welcome. It's always conventinet to point the finger at the other guy. But without specifics, they're just words.
On the off chance the most recent firmware broke something, you always have the option to downgrade as part of troubleshooting.
I also have a BGW210 here BTW and I can run my Uverse IPTV traffic happily through the Orbi. I basically just the Arris box to give me an Ethernet connection to ATT network. WiFi is shut off on it and the only device connected to it is the Orbi. I'd recommend the same to any Orbi user.
I also have WiFi turned off on the BGW210 and have it set up in Bridge mode. Everything connects to the Orbi just fine and with good speeds. Just the darn Sonos won't play music anymore. It had been working on all 4 of my Sonos devices and then just stopped. That is the part that I am also struggling to figure out why. Ugh.