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Forum Discussion

bdpwsf's avatar
bdpwsf
Initiate
Jul 31, 2018

Orbi RBK 53: 2 satellites and KASA/Alexa smart devices not working

Hi, I have recently installed an Orbi system (RBK53) and am having issues with smart home devices (KASA from TPLink)  when using 2 satellites. First set up is router on ground floor, Sat 1 on main le...
Troubleshooting
Zerauskire's avatar
Zerauskire
Tutor
Oct 19, 2018
I’m having the same issue. Was this ever resolved? I was using the Linksys Velops and switched to the Orbi. The Velops had no issues with the Kasa devices. Now I’m thinking of switching back to the Velops because I’m constantly getting errors from Alexa saying that the Kasa devices aren’t connected. Sometimes I will look in the Kasa app and see the device grayed out as well.
  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 19, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
    https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001

    Zerauskire wrote:
    I’m having the same issue. Was this ever resolved? I was using the Linksys Velops and switched to the Orbi. The Velops had no issues with the Kasa devices. Now I’m thinking of switching back to the Velops because I’m constantly getting errors from Alexa saying that the Kasa devices aren’t connected. Sometimes I will look in the Kasa app and see the device grayed out as well.