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Forum Discussion

Yamazaki02's avatar
Yamazaki02
Aspirant
Jan 01, 2023

Orbi RBK13 network key password

Hi. Maybe a basic question.
Is it possible for one of the 3 units (router and satellites) from a box to come with different passwords (network key)? Or should all 3 of them setup with the same password from the factory?
Thank you.

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    "possible" is such an existential question.  An new system is supposed to come from the factory with one consistent WiFi SSID/password.  If you are seeing more than one, it might be a good idea to delete the offending satellite, Factory Reset it, then do the "Add Orbi Satellite" routine.

    • Yamazaki02's avatar
      Yamazaki02
      Aspirant
      Thank you for your response.
      Sorry, I should have included the background.
      I sold my unopened RBK13 (got good deal on AX) on eBay. The buyer claimmed that one of the satellite is defective and demanded a refund. I paid for the shipping back and just received the set back a few hours ago. While checking I found the satellite that he marked as defective has SSID and network key that is different from the rest of the set.
      I found it odd that a mesh system comes from the factory with mismatched SSID and network key.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        Did you keep a note of the serial numbers?

         

        Could be someone trying to do a switcheroo with a dodgy device.