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Forum Discussion
avl435
Jul 14, 2020Follower
Orbi RBK13 won't complete setup
Hello, My Orbi RBK13 wifi is hungup on the setup step where it's supposed to connect to wifi. I'm using a very new Xfinity modem, where I have bridge mode enabled. Here's the exact step it's ...
CrimpOn
Jul 14, 2020Guru - Experienced User
It sounds like you are using the Orbi "app" to configure the router, correct?
Do you have a device with a screen large enough to use the Orbi web interface? (http://orbilogin.net)
My observation is that few of us who watch this "Orbi" community forum have ever used the "app" to configure a system. There is a forum devoted entirely to the "app" where people may have more experience with this issue:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Also, the RBK13 is a relatively new system which appears to intended for customers who are accustomed to using smartphone "apps" to do things.
(This is just a lot of words to say, "I'd dearly love to help, but I got nothin".)