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Bill_Pgh's avatar
Feb 21, 2019
Solved

Orbi RBK22 - Verizon Fios Gigabit - NordVPN Issue

I need some help with a situation I've recently experienced. Sorry in advance for the long post.  First some backstory.

 

I recently upgraded to Verizon Fios Gigabit service. This required that I get a new Verizon Quantum router. Due to the cabling in my home, I also had to get a Verizon Wi-Fi Extender (connected to the Quantum router via coax). After the upgrade I kept having Wi-Fi issues which Verizon tech support was unable to fully correct. Therefore, I purchased the Orbi RBK22 Mini System at Costco (consists of 1 RBR20 router and 1 RBS20 satellite).

 

I connected the Orbi router to the Fios Wi-Fi Extender via ethernet and set up the Orbi in AP mode (as per instructions for getting Orbi to work with Fios gigbit found online). I turned off both the 2.4Ghz and 5Ghz wireless antennas on both the Fios Quantum router and the Fios Wi-Fi Extender. Everything was working fine for over two months.

 

In my home, I have a mix of Wi-Fi devices (connected to the Orbi) and hard-wired devices (Desktop Mac, printers, etc) connected to the Fios Wi-Fi Extender and a switch.

 

That's my setup.  Hopefully all this info is helpful. Now for the issue I ran into...

 

I run NordVPN software on most of my machines. This has worked fine for over two months with the above setup. Suddenly, last weekend, my NordVPN was unable to connect to any of their servers. When I logged out and tried to sign back in, I received a "service unreachable" error. This happened on all devices connected to Wi-Fi (Mac/Chromebook/iOS). I verified with NordVPN that the issue was not on their end. In troubleshooting the issue, I discovered that if I disconnected from the Orbi Wi-Fi network and connected to my iPhone hotspot, NordVPN worked fine.

 

I called Netgear Orbi support and the nice lady who assisted me said the issue was that my Orbi router was in AP mode and needed to be in "Router" mode. She said that the Orbi was getting the same IP as the Verizon Extender and was creating the issue. (I'm not sure why this worked for the two months it did.)  She had me change the settings to put the Orbi in Router mode. This solved my NordVPN issue immediately.  I thought all was fine. Yesterday however, I discovered that a NAS (hardwired to the Fios Extender) I have was unreachable as were all of my hardwired printers. After thinking about this for a minute, it made sense. The Fios hardwired devices and the Orbi Wi-Fi are actually on two separate networks since the Orbi is acting as router. This is a problem as I need access to my NAS and printers.

 

I decided to put the Orbi back into AP mode (back to where I started). This solved the latest issues. Printers, NAS, etc., now appear and work fine. Also, at this time the NordVPN is working fine on all devices. I can connect and disconnect without issue. I have not tried logging off the app and trying to sign back in (which gave me the "service unreachable" error).

 

I'm concerned that this Nord issue will appear again. Is there something I can do in the Orbi settings to prevent this (while keeping my entire household on the same network)? Would setting a static IP on the Orbi (instead of allowing it to get the IP from the Fios Extender) be helpful? Are there any settings that could to be changed in the Verizon router/extender to help?

 

Sorry for the long-winded question. I thought too much info rather than not enough would be helpful.

 

Thanks in advance for any help someone can give.

 

  • I would connect up all your devices to the Orbi system and not connect them to the FIOS system and see how it goes in AP mode. 

     

    Modem Combo Units:
    This would be a double NAT condition which isn't recommended. Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

     

17 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    I would connect up all your devices to the Orbi system and not connect them to the FIOS system and see how it goes in AP mode. 

     

    Modem Combo Units:
    This would be a double NAT condition which isn't recommended. Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

     

    • Bill_Pgh's avatar
      Bill_Pgh
      Star

      Thanks for the quick reply.  Your suggestion makes sense.  I will try this when I get home later today.

       

      To make sure I am completely understanding, the Verizon Wi-Fi extender has 2 LAN ports.  One is currently going to the Orbi, and the other to my switch which distributes to the wired devices.   The Orbi also has 2 LAN ports.  The yellow one is occupied by the incoming cable from the Fios Extender.

       

      I am going to unplug the ethernet (going to the switch) from the Fios Wi-Fi extender and plug it into the available Ethernet LAN port on the Orbi.  Correct?

       

      Should I power down everything before moving the cable or does that not matter?

       

      I leave the Orbi in AP mode as it currently is.  Are there any settings changes I need to make?  Would I need to reboot any/all of the wired devices or should they dynamically update?

       

      Thanks very much for your expertise and willingness to help!

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Yes. Remove the Extender from the configuration and connect all devies to the Orbi system. 

         

        FIOS Router>Orbi AP mode<LAN Devices connected to back of Orbi router or back of Satellite LAN ports. 


        Is there a LAN switch being used? What is the Mfr and model# of the ethernet switch if one is in the configuration.