NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI RBK22 5GHz has no devices connected
Hi , I recently replace my WNDR3800 router with ORBI RBR20, and RBS20. Connected per the setup documentation. My satellite is connected with a good signal, and the router is very close my de...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Any Wifi Neighbors near by? If so, how many?
What happens if you uncheck
2.4 GHz
Enable SSID - checked?
I have the latest firmware 2.3.5.26. I am using the ISP provider's modem. The home is about 3000 Sq. Ft. The distance between the router and the satellite is less than 20 feet, and the connection shows good. There are a few, and I cannot disable 2.4, as all my smart home devices require 2.4 GHz. I ended returning the unit, and buying a Netgear Nighthawk X6s AC3600, and everything is working fine. However, I have the smart connect disabled, and I have three separate SSIDs, which is still ok, as I have excellent coverage of the 5Ghz throughout the house now.
Thanks for your help.
20 feet is too close between the RBR and RBS. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
You can temporarily disable the 5Ghz SSID broadcast on the Orbi while you get the 2.4Ghz devices set up.
These were probably some conditions that could have been corrected to get your devices connected. Oh well.
Good Luck.