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Forum Discussion
Mozilla168
Jan 26, 2020Aspirant
Orbi RBK22 Keeps dropping internet connection
I set up an rbk22 (Rbr20 + satellite) weeks ago and it worked fine. The rbr20 is wired to my modem and the satellite wirelessly. Firmware is the latest on both (2.3.5.36) In the last Week, it ke...
FURRYe38
Jan 27, 2020Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Mozilla168 wrote:
I set up an rbk22 (Rbr20 + satellite) weeks ago and it worked fine.
The rbr20 is wired to my modem and the satellite wirelessly. Firmware is the latest on both (2.3.5.36)
In the last Week, it keeps dropping connection. Either the light is off but there is no internet or I notice it's violet.
I have to keep rebooting and it's driving everyone in the house crazy.
It started when my daughter got an iPhone 11 but that may just be a coincidence. That was the only thing that changed from the time it was working fine and started acting up.
I have circle installed and it also keeps discontinuing the premium subscription. I don't know if that's related though.
Mu-mimo and beamforming are Both enabled.
Fast roaming is disabled.
Hope this gets fixed soon. Driving me nuts
Thanks
Mozilla168
Jan 27, 2020Aspirant
OK i tried a trial and error process.
I first turned off the satellite and the main rbr20 unit has been working fine for 24hours now. So it must be the connection to the satellite that is causing the problem
I first turned off the satellite and the main rbr20 unit has been working fine for 24hours now. So it must be the connection to the satellite that is causing the problem
- FURRYe38Jan 27, 2020Guru - Experienced User
Please give feedback to the question presented.
- Mozilla168Jan 28, 2020AspirantReply sent