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Forum Discussion
ORBI RBK22 Security
I just bought and installed the ORBI Mini (RBK22) from Costco.
The installation went fine, however, I am noticing that I am getting a popup on my andriod phone that says the network is not secure and offers to give me a 30-day trial of some sort of security software.
What is this? Is my network not really secure or this is just a sales pitch?
If there is a problem, how do I diagnose and fix this?
Thanks for any help.
Joe
6 Replies
I have a feeling its malware/adware from your phone. Do you have a screenshot of it?
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Whats the name of the offered security software?
This would be coming from your phone and not Orbi.
JASTEIN wrote:
I just bought and installed the ORBI Mini (RBK22) from Costco.
The installation went fine, however, I am noticing that I am getting a popup on my andriod phone that says the network is not secure and offers to give me a 30-day trial of some sort of security software.
What is this? Is my network not really secure or this is just a sales pitch?
If there is a problem, how do I diagnose and fix this?
Thanks for any help.
Joe
Here is a screenshot of the pop-up. The pop-up coincided with the installation of the ORBI.
I was just googling it and it might be a Verizon add-on service, just not sure why it started immediately after the ORBI installation. I have had the phone for 2.5 years and never seen it before.
My cable modem is an Arris, Model TM1602 made for optimum.
I also updated the ORBI to latest firmware.
Any thoughts are appreciated.
Joe
Do you have Verizon services?
Did you get the Orbi system from Verizon?
