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Forum Discussion
Otuis
Apr 22, 2020Guide
Orbi RBK22
I M CONNECTED TO WIFI ON MY IPHONES BUT WHEN I TRY TO CONNECT A PC OR LAPTOP IT SAYS CAN'T CONNECT TO THIS NETWORK??
Otuis
Apr 22, 2020Guide
It says invalid password on both pc or laptop firmware is up to date i try to update i have a Comcast Modem and the Orbi is connected to it as I said before I am connected to internet on my iphone thru Orbi
plemans
Apr 22, 2020Guru - Experienced User
Otuis wrote:It says invalid password on both pc or laptop firmware is up to date i try to update i have a Comcast Modem and the Orbi is connected to it as I said before I am connected to internet on my iphone thru Orbi
1. Punctuation. Please
2. What model comcast modem? These details are key.
3. What firmware is it? The latest isn't a number and many times it isn't "the latest" and "the latest" changes.
4. Does a hardwired connection work?
5. Again, did something change? is this a new install? Did it work prior? You didn't go into any more details. I want to help but you need to help us so we can help you.
- OtuisApr 22, 2020Guide
the Comcast modem it's a Xfinity XB6-A, it's a new install,
i did the set up this morning now it says can't connect to this network when i try to connect a laptop
- FURRYe38Apr 22, 2020Guru - Experienced User
Modem Router Combo units from ISPs. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Otuis wrote:the Comcast modem it's a Xfinity XB6-A, it's a new install,
i did the set up this morning now it says can't connect to this network when i try to connect a laptop
- OtuisApr 22, 2020Guide
Thank you, that makes sense! So i Am probably double NAT now if i disable my Xfinity modem will I be able to watch TV? Probably not right?