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Orbi RBK23 - App shows no Internet but WiFi working fine
We recently bought and set up the RBK23 Orbi Wifi. In the mobile App, the main Router shows as Magenta with no Internet connection, however, the wifi connection is working fine. As the Wifi is w...
We usually see this when people are in a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
What modem do you have connected to it?
Is it a modem/router combo device?
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
We usually see this when people are in a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
What modem do you have connected to it?
Is it a modem/router combo device?
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Hi plemans, thanks for coming back to me.
Looks like this could be the issue. We are on Talk Talk FTTP so have a wall mounted Modem with a seperate router. I currently have this set with the Orbi connected via an Ethernet port at the back of the existing router. I have tried both ways with the Orbi connected directly to the Modem but still linking the old router as it has more Ethernet ports and we need three connecting so don't have enough on the back of the Orbi router.
I'll take a look and see if I can sort it, thanks again.
Cheers
Jeff
You can put the orbi in access point mode. It disables its routing function and leaves the other router running that.
Thanks plemans,
It looks like what you have suggested could be the case. I have tried just removing my old router all together and looking to get a Network Switch to expand the number of ports (part of the reason for getting the Orbi is that the Wifi performance of the old router is terrible).
When I removed the old router, the issue remained so thinking I might need to go back to factory settings and try installing again without the original router.
I'll let you know how I get on but probably won't be until the weekend as it's essential we have wifi for work so don't want to start playing with it just yet.
Thanks again, I appreciate your help with this.
Jeff