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Forum Discussion
Orbi RBK23 router going offline
Hi there, I've had my netgear orbi rbk23 for roughly 24 hours and I've had the router go offline 3 times. When I go to the orbi app it shows the router offline and both satellites show online. I have...
Need more information?
Who is your ISP?
What ISP device is your Orbi router connected to?
Did you reboot your ISP modem/router, before starting the Orbi router install?
Have you changed the network cable connected from the ISP device to your Orbi router?
Thanks for the reply.
Who is your ISP? Rogers (canadian)
What ISP device is your Orbi router connected to? Hitron CODA 4582
Did you reboot your ISP modem/router, before starting the Orbi router install? Yes
Have you changed the network cable connected from the ISP device to your Orbi router? No
Who is your ISP? Rogers (canadian)
What ISP device is your Orbi router connected to? Hitron CODA 4582
Did you reboot your ISP modem/router, before starting the Orbi router install? Yes
Have you changed the network cable connected from the ISP device to your Orbi router? No
Very nice router. You said you disabled the router's DHCP and WIFI settings?
I assume you connected the Orbi to the ISP modem/routers LAN port?
Anything between the ISP router and the Orbi, other than the network cable?
Do you lose internet when you see the router offline?
Very nice router. You said you disabled the router's DHCP and WIFI settings? Yes I did, was this a mistake? I seemed to be getting faster speeds on wifi using the orbi router.
I assume you connected the Orbi to the ISP modem/routers LAN port? Yes I did.
Anything between the ISP router and the Orbi, other than the network cable? Nothing.
Do you lose internet when you see the router offline? Yes. On my phone an exclamation mark (!) Comes up beside the wifi signal and it no longer works. It shows up as offline on the orbi app, while the satilites show up as onlineNo mistake, you have 2 options, the way you are setup using the Orbi router in router mode, or set the ISP router up as the router, disable the WIFI (or not), and set the Orbi router in AP mode.
I think the issue is between the ISP router and the Orbi router. I would check all setting on the ISP router and try a reset and reinstall on the Orbi router.