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Forum Discussion
charleyp1
Dec 06, 2022Star
Orbi RBK23 Router solid magenta
I've been having intermittent internet connectivity through my wifi signal (both 2.4 and 5ghz) and the Router (not the satellites) ring is solid magenta. I have several devices that are connected via...
- Dec 07, 2022
Even in AP mode, you still connect the main RBR using its wan port.
That could be why its magenta
plemans
Dec 06, 2022Guru - Experienced User
I would try making the backup and do the factory reset.
If you can, try it for a bit before installing the backup. Reason I say that is if something corrupt in the router's settings, restoring the backup just puts the corruption back on it.
charleyp1
Dec 06, 2022Star
Sounds good. Thanks for the reply. I see that as a solution in many of the posts on this topic. Are you aware of some sort of issue with Orbis that necessitate this step? It seems like a pretty invasive "fix", especially for those folks using it as an actual router that have firewall rules and whatnot. Thanks again. I'll reply once I go through this step.
- plemansDec 06, 2022Guru - Experienced User
You normally don't have any issues. I've done numerous installs of different orbi systems with multiple different firmware updates. I think I've maybe needed a reset only a handful of times and that's over about 6-8 years. Its become more of an issue lately to where people are having issues after an update and the reset helps resolve it.
- charleyp1Dec 07, 2022Star
Well, a rebuild didn't stop the solid magenta, but I do seem to have improved internet access. Time will tell. I also noticed that the Orbi software is now able to identify most of my attached devices. In other words, if I look in the attached devices page, it knows that an Apple devices is Apple, etc. It even knows what devices are virtual machines. It did not do that, even after the latest firmware update. So, I guess that's a bonus? lol.
I have an older laptop that will not connect to my primary wifi network but it will to my guest network which is bizarre. I have many other devices that are connecting just fine however. Weird anomalies.- plemansDec 07, 2022Guru - Experienced User
Usually when the router is colored magenta (usually pulsing) it means there's a wan port connection issue.
If the reset didn't help, it might be time to start checking into your pfsense setup.