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Arf630's avatar
Arf630
Follower
Jun 13, 2020

Orbi rbk23

Hi

i bought a previously opened but new orbi rbk23 from retailer, it appears to have been registered before being returned. How can I reset settings so I can register to myself

cheers

phil

2 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Jun 13, 2020

    Your analysis is correct. Netgear has no obvious method to "unregister" a product.  What seems to have been successful is to send a private message to one of the system moderators (by clicking on the "at name", such as Blanca_O  Moderators have an "N" after the screen name.)  Netgear seems to prefer that customers not post personal information on the public forum.

     

    I would include the relevant information.

    • Who you are.
    • The serial number of the product, where and when you purchased it.

    Moderators seem to be able to contact someone inside Netgear who can adjust the customer product database..

     

    p.s. I have no idea how they verify that you are not trying to "unregister" a rightful owner to mess with them or that the product is not stolen.