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Forum Discussion
Racie23
May 11, 2018Aspirant
Orbi RBK30 dropping internet connection daily
Orbi drops internet connection daily. Need help fixing this issue. For the first few months of ownership it only happened a few times but we should’ve heeded the warning because it now drops the inter...
FURRYe38
May 11, 2018Guru - Experienced User
Whats the Mfr and model # of the ISP modem the RBK is connected too? Any built in router here by chance?
Do you still have access to the routers web page when this happens?
Both wired and wireless?
Any wifi neighbors near by? If so, how many?
Try using manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try disabling MIMO, Daisy Chain, Fast Roaming and IPv6.
- Racie23May 13, 2018AspirantModem is a Motorola surfboard. Don’t know the model # but it does not have a built in router.
No access to the router’s webpage when this happens.
We haven’t tried wired but know it is all wireless.
We do have WiFi neighbors. 5 Networks show up in range of our house.
We will try your suggestions. Thank you!- FURRYe38May 13, 2018Guru - Experienced User
Let us know how it goes...
- Racie23Jun 16, 2018AspirantIt worked for a month. Then we had a power outage and we are back to losing the WiFi every few minutes. We went back and verified that we had adjusted all the settings as you had previously recommended but it still drops every few minutes. Please help. We feel like we wasted money on something that does not work.