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Forum Discussion

sungshine's avatar
sungshine
Aspirant
May 17, 2021

Orbi RBK30 suddenly can't connect to internet but Plusnet Hub One still can

Hi All,   Yesterday out of the blue my RBR30 router decided to just stop working, but when I plug in my ISP provided Plusnet router everything works fine which means it shouldn't be an infra is...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 17, 2021
sungshine wrote:

Yesterday out of the blue my RBR30 router decided to just stop working,

  • Tried setting up Orbi as if brand new

  • I had firmware 2.6.2.104 installed.  Incase there was an issue with this firmware I manually installed 2.6.1.36 again but no success

These steps seem to indicate that the router functions to some extent.

  • Does it broadcast WiFi and devices can connect to the router?
  • When connected to the modem, do the Internet Settings show a public IP address?
  • Is it perhaps an issue with DNS, which makes most applications fail because they cannot resolve internet addresses?
    i.e. can you 'ping' a number address such as 1.1.1.1,
    but cannot ping one.one.one.one
sungshine's avatar
sungshine
Aspirant
May 18, 2021

Thanks for the reply CrimpOn 

 

  • Does it broadcast WiFi and devices can connect to the router?
    Yes I can connect to the router, but it will always say no internet is available
  • When connected to the modem, do the Internet Settings show a public IP address?There doesn't seem to be any IP address or DNS info when I plug my laptop in to the Orbi via ethernet
  • Is it perhaps an issue with DNS, which makes most applications fail because they cannot resolve internet addresses?
    No connection was able to be established using 1.1.1.1 or any other

 

Do you think DNS setting could explain why router from Plusnet ISP works fine but the Orbi doesn't?