NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBK40 broken by latest firmware V1.12.0.18
I have had the RBK40 (RBR40 and RBS40) since April. Had constant problems with it from the first week, all documented in one place or another on this Forum. I was just about to return it for a refun...
I have had the same issue. Apparently the new firmware update happened on our RBK40 sometime overnight 3 days ago. It "upgraded" to V1.12.0.18, and now devices won't connect to the internet. Despite the admin panel saying the Internet status is good, it just won't connect. I have reset and reset and reset multiple times and verified that the issue is not with my provider.
And wouldn't you know? My complimentary Netgear support expired 2 days before my Orbi stopped functioning. I am not a tech guru to be able to fix this issue on my own and without having to pay money just to call tech support for something that shouldn't have messed up in the first place. So I am grateful to have seen this post to know that the issue is probably with the firmware.
Netgear, please fix this expensive paperweight. Not only did I pay good money for the router, but I am losing money everyday I'm paying my service provider for internet that I can't access.