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Forum Discussion
Orbi RBK40 broken by latest firmware V1.12.0.18
I have had the RBK40 (RBR40 and RBS40) since April. Had constant problems with it from the first week, all documented in one place or another on this Forum. I was just about to return it for a refun...
YabbadabbaDoooo wrote:
Yep they released it (1.12.0.20) and it did the usual havoc on my system. May as well have been a carbon copy of 1.12.0.18. I am so done with you Netgear. Yet again I have to spend an hour resetting my system to 1.11.0.20 since you refuse to give us the logical option of shutting down auto updates. Why is that so hard? Clearly some people for whatever reason have stable systems on different FW releases. Clearly one size doesn't fit all so let us keep what works!!!! Last time I checked, we were the customers who paid $300-$400 for your garbage product.
Evidently, they released 1.12.0.20 for the Orbi AC2200 systems, but not the AC3000 systems. I have the RBK53, so there is no 1.12.0.20 listed. Not that I'm complaining, though. Mine is running fine with 1.12.0.18.
I will bet you money that you just haven't received it yet. Nobody has every implied Netgear could selectively send FW updates to specific models of their devices. If that was the case, I never would have received 1.12..0.18 since the release notes said it was all about the RB50 models (AC3000). It goes back and forth. Break one, fix the other, fix the other, break another. Good luck when it comes to you. Even if it doesn't, without an ability to stop auto updating, you can be sure one of them will surely screw your system.
Anyone have any ideas of how I can dig out of the mess the newest FW 1.12.0.20 caused my RB40 system? I spent 2 hours on it last night trying to roll back the FW to 1.11.0.20. The internet disconnects were so frequent I would end up having to start over in the GUI. I did a full Erase from the GUI, I did a Factory Reset....loaded 1.11.0.20 and it auto updated back to the lastest Crapware. I literally am having to use the hotspot on my phone to work since the wifi disappears several times an hour, loses internet connection and has about 1/4 the speed I was getting before.
Are there some settings I am not thinking of that I should set a certain way? I have tried changing channels (even used a Network Analyzer), turned off Guest Network, toggled Beamforming off and on, did multiple power up resets. Nothing is working and I can't seem to get back to a clean load of 1.11.0.20. This is nuts. Any help would be appreciated. I am kicking myself for not returning this when I had the chance. $300 paperweight.
This is just a crazy chain of events. As a new owner I am very nervous. Think I'm going to return it. This is an expensive device and it is in many stores. How could they have such poor software and support? Why has netgear not posted a reply to this issue? Sounds extremely disappointing. I just bought an ARLO today. I might not even UN-box it.
Asdirect wrote:This is just a crazy chain of events. As a new owner I am very nervous. Think I'm going to return it. This is an expensive device and it is in many stores. How could they have such poor software and support? Why has netgear not posted a reply to this issue? Sounds extremely disappointing. I just bought an ARLO today. I might not even UN-box it.
What issue are you having? There are plenty of people with no issues. I've had Orbi since January 1 with no problems.
st_shaw wrote:
What issue are you having? There are plenty of people with no issues. I've had Orbi since January 1 with no problems.Respectfully, how many is "plenty"? What is your measure of quality? Is 90 out of every 100 sufficient? 90% sounds like an A unless you are in the 10% whose product is failing. What other purchases would people be willing to make with a 1 in 10 failure rate? What company today would be allowed to produce anything with that kind of failure rate? I am probably being generous with Netgear's actual number for the Orbi (Firmware).
I am happy for those, like yourself, that seem to have functioning systems . It also isn't helpful to those of us who've had nothing but problems from day 1. Perhaps you could help us by describing the system you have, how it is set up, if you just had to plug it in without any extra setup beyond what Netgear describes in their advertising, what firmware are you on, type and speed of ISP, etc.. You have clearly seen the issues I have described and my attempted remedies. How can you help me? Isn't that what this community is for? I surely don't see Netgear support do much on here other than say, sure we are listening....will be fixing it soon. Check is in the mail. Put yourself in the shoes of those who in good faith bought this product based on advertised performance, only to spend countless hours "fixing" it. What if you worked for yourself from home and ended up having to use the hotspot on your phone for internet connection in order to get out a deliverable to a client because your system keeps disconnecting every 5 minutes? Then you spend several "un-billable" hours fiddling with the system for the dozenth time. Last but not least, how about if you spent a few days on here asking why a new FW update seemed to crater your system only to have the Netgear moderatory eventually post..."yeah, turns out that version has a bug in it so you should just go ahead and do a factory reset and reinstall the previous version". Would that be acceptable to you? Go try and find 1.12.0.18 under downloads for any of the Orbi models. You won't find it because they pulled it. I could go on but you get the point.
YabbadabbaDooooMy question was not directed at you.
How can I help you? It's impossible to say without more information. If you create a new thread and describe in detail your setup, and what issues you are having, I will read it. All I know is you said your system was working great on old firmware, new firmware broke it, and now you cannot stop the new firmware from updating.
If I were in your position, I'd pursue a solution I know would work, and move on. I'd buy a $50 edgerouter or mikrotik and put that in front of Orbi, run Orbi in AP mode, and create a firewall rule to block all outgoing traffic initiated by the Orbi. I think that would stop the updates without impacting any features. Plus you'd have a full featured router and great WiFi.
BTW, I run my Orbi RBK50 on the latest FW (v1.12.0.18), in AP mode, behind a Mikrotik RB750gr3, behind a Technicolor C2100T DSL modem in bridged mode. Service is bonded VDSL at 100 Mbps. Orbi sits in the middle of a very large lot, so no neighbor's WiFi to interfere. I do have multiple wireless devices of my own though, including Sonos, Bluetooth temp/hum sensors, 900 MHz temp sensor, wireless weather station, XBee 2.4 GHz point-to-point sensor links, and RedLink wirless HVAC equipment.
st_shaw wrote:YabbadabbaDooooMy question was not directed at you.
How can I help you? It's impossible to say without more information. If you create a new thread and describe in detail your setup, and what issues you are having, I will read it. All I know is you said your system was working great on old firmware, new firmware broke it, and now you cannot stop the new firmware from updating.
If I were in your position, I'd pursue a solution I know would work, and move on. I'd buy a $50 edgerouter or mikrotik and put that in front of Orbi, run Orbi in AP mode, and create a firewall rule to block all outgoing traffic initiated by the Orbi. I think that would stop the updates without impacting any features. Plus you'd have a full featured router and great WiFi.
BTW, I run my Orbi RBK50 on the latest FW (v1.12.0.18), in AP mode, behind a Mikrotik RB750gr3, behind a Technicolor C2100T DSL modem in bridged mode. Service is bonded VDSL at 100 Mbps. Orbi sits in the middle of a very large lot, so no neighbor's WiFi to interfere. I do have multiple wireless devices of my own though, including Sonos, Bluetooth temp/hum sensors, 900 MHz temp sensor, wireless weather station, XBee 2.4 GHz point-to-point sensor links, and RedLink wirless HVAC equipment.
I appreciate your post and no offense but it made me laugh out loud. It is sadly funny to suggest I spend more money and time to fix what is advertised as a simple, high end wifi system that should do what it claims it can do. I really don't think it is too much to ask after paying $300+ that the product actually work as advertised. You should do an experiment and unplug everything, set it back up as just the Orbi system functioning as a router from your modem, then see how well it works. Oh and to your comment previously that I have not elaborated on the problems I have been experiencing, look at several other posts. I have explained it in detail. Again, appreciate you offering what I know would be a solution but I am done screwing with Netgear. What I am going to do is have my buddy that works for Cisco use his employee discount and his skills to set me up a professional grade wireless network that is proven to work.
YabbadabbaDoooo wrote:
I appreciate your post and no offense but it made me laugh out loud. It is sadly funny to suggest I spend more money and time to fix what is advertised as a simple, high end wifi system that should do what it claims it can do. I really don't think it is too much to ask after paying $300+ that the product actually work as advertised. You should do an experiment and unplug everything, set it back up as just the Orbi system functioning as a router from your modem, then see how well it works. Oh and to your comment previously that I have not elaborated on the problems I have been experiencing, look at several other posts. I have explained it in detail. Again, appreciate you offering what I know would be a solution but I am done screwing with Netgear. What I am going to do is have my buddy that works for Cisco use his employee discount and his skills to set me up a professional grade wireless network that is proven to work.It's not a silly suggestion to buy a $50 Mikrotik or Edgerouter and use it with Orbi. Orbi has very limited router features, so the router would not be wasted money.
I already had an enterprise-grade router when I bought Orbi. I needed features Orbi doesn't have, so I never ran Orbi in router mode for more than a few minutes. I doubt I'll ever do the test you suggest, because I'll probably never use Orbi that way.
I actually looked through your posts to see if I could determine what your issues were. Maybe I missed it, but I didn't see where you started a thread and summarized your issues and configuration all in one place.
Good luck with your Cisco. I hope it works for you.
Should have bet you on that.
However, it does appear that they're going to release an update very soon - perhaps this week.
YabbadabbaDoooo wrote:I will bet you money that you just haven't received it yet. Nobody has every implied Netgear could selectively send FW updates to specific models of their devices. If that was the case, I never would have received 1.12..0.18 since the release notes said it was all about the RB50 models (AC3000). It goes back and forth. Break one, fix the other, fix the other, break another. Good luck when it comes to you. Even if it doesn't, without an ability to stop auto updating, you can be sure one of them will surely screw your system.