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Forum Discussion
Orbi RBK40 Internet Disconnection Issue
Ever since the latest firmware update on my Orbi, I've been facing disconnection issue from internet even if the Wi-Fi connection is good. I see many posts on similar issue but none with a definite fi...
Oh, my. Netgear Hotline? Netgear provides telephone support for 90 days after purchase, and after that customers can purchase service contracts from GearHead: https://gearhead.netgear.com/ This is similar to Best Buy's Geek Squad, although one supposed they will have more expertise with Netgear products.
The Orbi web interface allows users to select which "Network Time Server" they want to use. On the Advanced Tab, Navigate to Administration, NTP (stands for Network Time Protocol). The key is that the user selects which "Time Zone" to use and whether Daylight Saving Time is observed.
Disconnection from the internet can be caused by a lot of things. Can you please describe:
- What is the Orbi router connected to?
Brand and model? - Is the Orbi in router or Access Point mode?
Thanks
Hi, the timezone is correct. Daylight Saving was already selected even if not applicable.
In any case, the date is indicating June 2019 which is outdated (even with the latest firmware installed).
What is the Orbi router connected to? ONT Optical Modem
Brand and model? Alcatel Lucent ONT. I don't know the model but picture is attached.
Is the Orbi in router or Access Point mode? Router mode
Thanks
- Orbi connected Alcatel Lucent I-240G-D running on router mode.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Jetfree wrote:Hi, the timezone is correct. Daylight Saving was already selected even if not applicable.
In any case, the date is indicating June 2019 which is outdated (even with the latest firmware installed).
What is the Orbi router connected to? ONT Optical Modem
Brand and model? Alcatel Lucent ONT. I don't know the model but picture is attached.Is the Orbi in router or Access Point mode? Router mode
Thanks
