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Forum Discussion
Orbi RBK40 Internet Disconnection Issue
Ever since the latest firmware update on my Orbi, I've been facing disconnection issue from internet even if the Wi-Fi connection is good. I see many posts on similar issue but none with a definite fi...
Jetfree wrote:
The Netgear hotline is charging USD50 for a service call but they too failed to fix it.
That's odd.Netgear does not have a paid for hot line. Do you mean GearHead?
Who did you call? If it was one of those sites found with a web search, then there is a high probability that it has nothing to do with Netgear.
Many of those listing are from third-party sites that pay to appear in the search engines. They then create sites that "borrow" the Netgear logo.
Those sites will also appear if you search for other makes of hardware. Using them can be dangerous.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Netgear's support is limited to 90 days. You get that by registering your device and starting the process on the MyNetgear site.