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Forum Discussion
Orbi RBK40 Internet Disconnection Issue
Ever since the latest firmware update on my Orbi, I've been facing disconnection issue from internet even if the Wi-Fi connection is good. I see many posts on similar issue but none with a definite fi...
Sorry, I'm not able to check because my router cannot connect to internet anymore after the netgear helpdesk remotely changed my settings from router mode to access point mode. But I know I have the latest firmware downloaded through the web login. In fact, the helpdesk previously gave me instruction through chat channel to reinstall the firmware to resolve the problem but it did not help much.
Jetfree wrote:
Sorry, I'm not able to check because my router cannot connect to internet anymore after the netgear helpdesk remotely changed my settings from router mode to access point mode.
If by "router" you mean the Orbi router, rather than your modem/router, you can access that even when it is in AP mode.
You just have to track down its IP address. There are various ways of finding that, depending on how you are connected, and what with. Something like the desktop genie can find it. You could even use a mobile app.
Find the IP address and then connect to it with a browser.
As CrimpOn suggests, I find it helps to give the Orbit AP a fixed IP address, then I always know how to get at it with a browser.
Then again "cannot connect to Internet" is puzzling. Do you really mean that or do you mean that you cannot get at the Orbi's management graphical user interface (GUI)? That isn't the Internet as most of us understand it. It is a local thing on your network.
- I have reset the Orbi back to factory default and it is now back in Router mode. Internet access is back on. The date/time is still wrong. It is displaying the date/time I started using this Orbit router. Timezone in NTP setting is correct and I have also corrected the location. I intend to contact the ISP to know if the modem/router can be bridge or change to modem mode. Hopefully, solving the double NAT situation resolves the problem with the date/time and subsequently the intermittent internet disconnection problem.
I just got on the phone with my ISP and they confirmed the Alcatel modem is a pure modem, not router. There cannot be any issue with a double NAT situation which should explain why I never had such issue with my previous Asus AC87 router.
Perhaps I have to consult GearHead?
Alcatel Lucent I-240G-D modem >> RBR40 (V2.3.5.30) running on router mode connected wirelessly to RBS40 (V2.3.5.30)
Advanced Wireless Settings > Region: Singapore
NTP Settings: GMT +08:00 (without daylight savings time)
Current Time: Friday, June 28, 2019 23:56:50
Unfortunately, Gearhead does not support the country I'm staying in.
Somehow, the problem with the date/time setting seemed to have resolved by itself after I reset my Orbi router to factory default, recycle my modem and set up the router again on Sunday.
After those steps were taken, I check the date/time in NTP setting on Orbi web UI and it was still showing 28 Jun 2019 (date when Orbi was first set up). When I went to Speed Test in Setup, the date/time suddenly changed to current date/time.
I went back to NTP setting and the date/time has resumed to current date/time. The warning message on top has also disappeared.
I took pains to make sure every device is rebooted before connecting to the wifi network again. Unfortunately, there are always people in the family who lazily refused to reboot their device before connecting to the wifi network upon coming home.
After spending so much effort to solve the date/time setting problem, I was hoping the intermittent internet disconnection is caused by this problem and as such will be resolved.
I was wrong. The problem came back last night after just 3 days. This time though it's the wifi which disconnected from my phone but lasted only 5 seconds before it connected itself back again.
Today, I checked the NTP setting in the web UI and true enough, the date/time setting is back to 28 Jun 2019. The warning message "Warning: The Orbi Router failed to connect to NTP server, please check your internet connectivity or try another NTP server." is displayed on top again.
I tried to shutdown the router, recycle the modem, reboot the router but of no avail.
Not sure if I should factory reset the router again and go through those steps again.
