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Forum Discussion

Josh2264's avatar
Josh2264
Aspirant
Jul 28, 2020

Orbi RBK40 Light and Connectivity Malfunction

Hi,   I haven't ever had an issue with my Orbi Wifi Mesh system until I noticed my Orbi Satellite had been disabled. By this I mean, the satellite had power but was not connected to my router and w...
Troubleshooting
Josh2264's avatar
Josh2264
Aspirant
Jul 29, 2020

Hi there,

 

Thanks for the reply. I am outside of the warranty replacement period, so this is my only shot before going out and buying another one. :( As far as I am aware, my system is currently updated V2.5.1.16 on both the Router and the Satellite. Should I still go ahead with your recommendation? I believe I would simply just be flashing the same firmware onto itself again.

 

Thanks,

Josh

Mstrbig's avatar
Mstrbig
Master
Jul 31, 2020
Josh2264 wrote:

Hi there,

 

Thanks for the reply. I am outside of the warranty replacement period, so this is my only shot before going out and buying another one. :( As far as I am aware, my system is currently updated V2.5.1.16 on both the Router and the Satellite. Should I still go ahead with your recommendation? I believe I would simply just be flashing the same firmware onto itself again.

 

Thanks,

Josh

I had a similar experience right after a new install. We had a power glitch and 1 of the child nodes would not connect to the master. I reset the node in question, but it did not help. Factory resetting the entire system and reconfiguring from scratch fixed it for me.

So I suggest factory resetting both Orbi devices. Then run the setup from the beginning, following the exact instruction that come with the units. You can backup your settings before factory reset, which helps save some time with configuration.