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Forum Discussion
Orbi RBK43 keeps dropping wifi connection
I have the RBK43, which, when connected works great. However, once per day it disconnects from the cable modem - meanding the wifi quits working. I can confirm the wifi still works because I can co...
After a month of dropping connections and trying different configurations, we found the answer. Orbi is not compatible with Comcast's Arris modem as an AP. This was proven through extensive testing. It may work in pass-through mode but that was not proven. Replacing the Comcast Arris modem with a Netgear cable/phone modem resolved the problem.
What is the model# of the Arris modem?
DESIi1 wrote:
After a month of dropping connections and trying different configurations, we found the answer. Orbi is not compatible with Comcast's Arris modem as an AP. This was proven through extensive testing. It may work in pass-through mode but that was not proven. Replacing the Comcast Arris modem with a Netgear cable/phone modem resolved the problem.