Orbi RBK50 - Moved satellites, and now they won't stay synced

Question

I have been running the RBK50 with a second RBS50 satellite for quite some time now with no connection issues. I recently upgraded my Ziply Fiber from 200/200 to 1000/1000, and also am realizing that for my 1150 sq ft. house, 2 satellites was overkill. I only bought the RBK50 because the router would be in the garage, and wifi was poor on the opposite side of the house.

So last night I unplugged the RBS50's, and moved one of them to the center of the house, leaving the 2nd satellite off line. After plugging the RBS50 back in, it won't stay synced. Starts out Blue, then changes to Magenta, and back to blue. Rinse and repeat.

Have tried syncing in the garage with the router, and moving then moving it to the center of the house again, and nothing doing.

I have moved them before (when I added the second and unnecessary satellite), and didn't have this issue.

Thoughts?

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
&nbsp;
For 1150sq ft, the RBR only maybe needed. Maybe just 1 RBS.&nbsp;30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
&nbsp;
Netgear has set up a community forum specifically for the Orbi AC products. Most of the people who watch that forum are more likely to have experience with Orbi. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Orbi/bd-p/Orbi
Please use this link to the main forum product list to review and choose where to make your posts.&nbsp;https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.

Scarney64 · Answer

Firmware on both RBR and RBS is 2.7.3.22, and I am probably just over the 30 ft from the router. And again, the system was working fine until this past week when I moved/removed satellites. To be more specific with my issue...I am currently running the RBS in the new location, and it is stable and performing as expected. The issue is that I have cat5 running from the room the RBS is located, to the front room where I have a Nighthawk S8000 switch hooked up to all my entertainment gear. I had this plugged in to one of the ports on the RBS before with no issues. But now, after successfully syncing the RBS, if I plug the switch back in to an open port on the RBS, it drops from the network (magenta ring), and drops the Wi-Fi. I have synced it several times now the same result...very frustrating.

And yes, I have reset to factory defaults already, but it has not helped with my issue.

FURRYe38 · Answer

MIght move the RBS back to it's original location. Possible the signal at the new location maybe on the cut off of being good and poor.&nbsp;
Try different LAN cable as well, CAT6 is recommended.&nbsp;

Forum Discussion

Orbi RBK50 - Moved satellites, and now they won't stay synced

3 Replies