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Forum Discussion
Orbi RBK50 - Noob question --> Am I being hacked?
Hello there First up, apology for this long post. Am trying to describe as best to my limited technical ability as possible without putting any assumptions onto the issue. I own the below Net...
I did another test earlier today.
On my PC which is LAN'ed directly to the Orbi router, I used an Internet Connectivity Monitor to monitor drop-outs.
Over the course of 4-5 hours (usually evenings my time since the dropouts started a few days ago), the LAN connected PC only had a quick dropout whilst on wireless devices (3 iPads, 1 Android and 2 iPhones - yep dont judge, got a big fam) I am experiencing dropout mania every few minutes to <30 minutes. The dropout period is around 1-2 mins. At times, the dropouts are every few minutes. Sometimes the kids managed a couple of Peppa Pig episodes before the dreaded endless circle "buffering icon".
Tomorrow I am going to try and see if I can get more info of dropouts during the day. Maybe also proceed to resetting the router + the two other satelites. Been reading on other posts on the Orbi wifi dropping off and it seems to be a persistent problem. My warranty is nearing its end (Dec this year) so hopefully I can get it sorted one way or another before the warranty runs out and them turning to be very expensive bricks.
PS: Netgear doesnt provide tech support and relies on community forum for "charitable" support from volunteers (from what I understand). How does one actually go about raising a ticket and perhaps an RMA?
FURRYe38 Hey buddy, saw in alot of posts you were helping troubleshoot RBK50 dropouts. What do you make out of my issue?
Does the RBK50 degrade over time? I have had the setup for over a year with no issue and the dropouts only occured like 3-4 days ago. I have not added any hardware onto the network. I saw your troubleshoot steps and might probably run through them tomorrow when I get a chance but to be honest, if my setup has worked for over a year, I cant seem to think of any other reason that might have caused the dropouts other than a degradation of some form on either the FW or the HW.
My ISP (NBN in Australia) connection is rock solid as I tried doing speed and ping tests repeatedly to isolate the issue from the connection part.
Thoughts?
Howdy,
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
Any Wifi Neighbors near by? If so, how many?
What I would do is either disconnect ALL cameras and other wifi and wired devices from the Orbi system. You might even turn OFF the RBS as well. Do this and lets see if the RBR alone with maybe 1 or two devices still sees this problem of drop outs. I'd like to see if the RBR is stable alone first, then I would add one non camera/NVR devices first. Continue to test. See if anything happens. Then turn on the RBS and continue to test with out any cameras or NVR. Let us know what you find for this...
Its possible the HW can degrade over a long period of time. I have a buddy down the road from me that we installed his RBK50 back in 2017, still up and running. I haven't touched it since. Though work load for his home probably differs from yours has he doesn't use cameras. Work load will also impact life of HW as well as heat.
rsoption wrote:FURRYe38 Hey buddy, saw in alot of posts you were helping troubleshoot RBK50 dropouts. What do you make out of my issue?
Does the RBK50 degrade over time? I have had the setup for over a year with no issue and the dropouts only occured like 3-4 days ago. I have not added any hardware onto the network. I saw your troubleshoot steps and might probably run through them tomorrow when I get a chance but to be honest, if my setup has worked for over a year, I cant seem to think of any other reason that might have caused the dropouts other than a degradation of some form on either the FW or the HW.
My ISP (NBN in Australia) connection is rock solid as I tried doing speed and ping tests repeatedly to isolate the issue from the connection part.
Thoughts?
