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Forum Discussion
Orbi RBK50 - Speed issues, Wemo compatibility issues, etc
I replaced an ageing Airport Extreme set up that alos included a Time Capsule set as a wifi extender along with an Airport Express as an extender. The speeds were never blazing fast, but it was reli...
The system is mega unstable at present. My phone is dropping in and out of the internet although the signal indicator shows great reception.
I tried to run an online Speedtest & the graphics wouldn’t even load. My son tried to watch YouTube and never got past the spinning wheel. My wife is also complaining the internet is down too.
It’s funny because my smart tv is wired and I was able to stream a 4K program with no interruptions.
I honestly think I’ve wasted £450. I’m contemplating what my legal rights are because this is quite obviously not fit for purpose.
I suspect a factory reset is in order again (my 2nd in less than 24hrs).
Moving forward, does anyone know of a good router and access points I could buy with good speed?
Anyone mentioning a Netgear product may be subject to ridicule.
I tried to run an online Speedtest & the graphics wouldn’t even load. My son tried to watch YouTube and never got past the spinning wheel. My wife is also complaining the internet is down too.
It’s funny because my smart tv is wired and I was able to stream a 4K program with no interruptions.
I honestly think I’ve wasted £450. I’m contemplating what my legal rights are because this is quite obviously not fit for purpose.
I suspect a factory reset is in order again (my 2nd in less than 24hrs).
Moving forward, does anyone know of a good router and access points I could buy with good speed?
Anyone mentioning a Netgear product may be subject to ridicule.
So I spent the entire Sunday resetting the Orbi system. Did a factory reset (pin hole) & also found that the Orbi stores back up files so I deleted those as well, which resulted in another reset.
I renamed the SSID & removed any spaces from the title.
I then went around the House reconnecting the 50 or so devices.
At first the system seemed stable. The last devices I connected were the WeMo plugs. These were challenging to integrate & still function flakily. My impression appears that the network seemed more reliable prior to the WeMo integration. However, I didn’t do enough testing to conclusively say that.
What I have found is my Wi-fi is rock solid & fast if I am only a few feet away from either the router or any one of my two satellites. The issue appears constant when I am between the two satellites.
I have one satellite down stairs & the other over 40 feet away upstairs. The speed drop is brutal (<1mbs to total drop out) in between the two units and it doesn’t seem to matter which floor I am on.
I have tried messing with the settings and have 5ghz channel on 36 & 2,4ghz on channel 11.
I have tried beam forming & mu-MIMO on & off. Neither improved things.
All my devices are IOS or MacOS. So not sure if that is an issue.
This weekend I am going to attempt to set up my virgin media super hub back into router mode & turn off the Wi-fi. Then I will set the Orbi in to AP mode & give that a whirl.
I am desperate to try anything here. I am prepared to follow any advice & will do my best to troubleshoot. The trouble is I am a relative novice with Networks so could really do with some help.
I am not on here trying to kick the system as I have invested a lot of money (& now time) into getting this working. I am just disappointed with many aspects. Coverage is great and speeds and two foot from the unit are great too. I just need to find out what is causing the speed to drop (out) in my dead spots.
I beg you to help.
Thanks
I renamed the SSID & removed any spaces from the title.
I then went around the House reconnecting the 50 or so devices.
At first the system seemed stable. The last devices I connected were the WeMo plugs. These were challenging to integrate & still function flakily. My impression appears that the network seemed more reliable prior to the WeMo integration. However, I didn’t do enough testing to conclusively say that.
What I have found is my Wi-fi is rock solid & fast if I am only a few feet away from either the router or any one of my two satellites. The issue appears constant when I am between the two satellites.
I have one satellite down stairs & the other over 40 feet away upstairs. The speed drop is brutal (<1mbs to total drop out) in between the two units and it doesn’t seem to matter which floor I am on.
I have tried messing with the settings and have 5ghz channel on 36 & 2,4ghz on channel 11.
I have tried beam forming & mu-MIMO on & off. Neither improved things.
All my devices are IOS or MacOS. So not sure if that is an issue.
This weekend I am going to attempt to set up my virgin media super hub back into router mode & turn off the Wi-fi. Then I will set the Orbi in to AP mode & give that a whirl.
I am desperate to try anything here. I am prepared to follow any advice & will do my best to troubleshoot. The trouble is I am a relative novice with Networks so could really do with some help.
I am not on here trying to kick the system as I have invested a lot of money (& now time) into getting this working. I am just disappointed with many aspects. Coverage is great and speeds and two foot from the unit are great too. I just need to find out what is causing the speed to drop (out) in my dead spots.
I beg you to help.
Thanks
- Given up!
No help offered on here and the intermittent drop outs are too much to bear.
I have bought a new AirPort Extreme to replace my ageing one and I am going back to something that I know works. Yes I might not have the speed but I will get back my reliability.
Thanks Netgear for fleecing me of £400 & offering no support. I was particularly riled by the email you sent this morning saying that a solution had been accepted. By whom, may I ask?
Anyone want some stylish paperweights then they will be on flea bay shortly.
Anyone googling and stumbling across this thread, then my advice would be stay well clear!!