Orbi Rbk50 - WiFi devices not roaming correctly

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CrimpOn wrote:

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cyberguts wrote:
the phone I'm testing on isn't connecting to the satellite in the room opposite. Similarly can be said regarding my WiFi Printer.
The printer is literally next to the Satellite in my second bedroom, but yet according to the Orbi app; it's connecting to the Router......

I've tried with Enabling Beamforming and Fast Roaming, full reboot of the entire network; but I'm still not getting the roaming handover.

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You describe two issues.  Phones are supposed to be designed to roam.  Printers are not.

 

I have tested Fast Roaming on my RBR50/RBS50 system (firmware 2.3.5.30).  With a Sony Xperia and a Galaxy Tab A, both take about two minutes to switch from router to satellite or satellite to router as I go from near one to near the other.  For me, Fast Roaming works.  So, there may be an issue with the specific phone.

 

Things getting "stuck" on an Access Point that is (to us humans) clearly incorrect is a well-known issue.  Since their software is not programmed to roam, once they attach they tend to stay attached until they lose the signal completely. The procedure that seems most likely to work is to tell the device (printer) to "forget" the WiFi, turn the transmit strength on the Orbi band the printer uses down to 25%, then go into the printer setup and connect to WiFi again, chosing the Orbi SSID.  Once the printer is connected, the transmit power can be returned to normal.

 

Perhaps you can try this procedure on the printer and see if it works for you.  As far as the phone, does someone in the house have a different phone you can experiment with?

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Both phones are doing the exact same thing. My partner owned a Hauwei P20 Lite, and nine is a brand new Hauwei P30 Pro.

And regardless whether the Phones are located in the property; they seem to be latching on to the Router which is about 25ft away on the ground floor; rather than the Satellite which is literally either in the same room when in the second bedroom/office on the same floor.

Similarly goes for the Laptop (fully updated Lenovo IdeaPad S340) when I move around the house with it.

It's like they don't see it, or the Router isn't doing a handover to the Satellite.

I've even gone onto the Satellite UI (192.168.1.2) and the Satellite is connected correctly; but it says there are no connections on 2.4GHz/5GHz on teh "Status" page