NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBK50 - WIFI drop outs constantly
Ever since replacing my Asus RTAC87U with the RBR50 I have been having constant Wifi drop outs on all devices. I have observed on some devices including my S10+ and a Samsung Galaxy Tablet showing th...
What is the Mfr and model# of the ethernet switch in the configuration? If this is a managed switch, try the RBS directly connected to the RBR, by passing this switch. IGMP should be disabled on managed switches and use of "Green Ethernet" featured switches is not recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Beamforming and MIMO(MIMO may or maynot be needed) and WMM should always be enabled. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
Hi,
I wanted to add to this thread. I purchased the RBK50 with the acompanying sattlite and my setup is (In Australia) a Fibre 100M/20M service which connects to my carrier NTU and then my RBK50 Router. I have setup with approximately 10+ devices to my wireless network and when it is not dropping out, its been a life changer. But like many I am experiencing intermittent wireless drop outs. My setup is in a single level home with approximately 160 sqmetre living area and I have the sattelit at approx the same recommended distance. It has been 5 days and with the intermittent drop outs have been inconvenient. Steps taken:
Firstly I am running the fimware V 2.5.1.16 which is the latest available for Australia
1. factory reset
2. unplugged all cables and reconnected
3. contacted netgear support and they advised to change the wireless 5GHz from 36 to 40 and then to keep changing this settings until the drop outs resolved. Its current aat 48 and after calling back to neatgear support they have emailed the case to suggest that the RBK50 units is faulty and recommended I have it replaced. Iam convinced that there was more that could be troubleshooted, and will exercise that if all my options get exhausted.
But I wanted to share that I have performed the follow as you have suggested of
1. change 2.4ghz channel from auto to 1
2. disabled 20/40Mhz co-existence
3. enabled BEAMFORMING
I've applied and have rebooted. Are there any other suggestions should this not work?
I will update on status - Im crossing my fingers that this will work
Any Wifi Neighbors near by? If so, how many?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
my_coron wrote:Hi,
I wanted to add to this thread. I purchased the RBK50 with the acompanying sattlite and my setup is (In Australia) a Fibre 100M/20M service which connects to my carrier NTU and then my RBK50 Router. I have setup with approximately 10+ devices to my wireless network and when it is not dropping out, its been a life changer. But like many I am experiencing intermittent wireless drop outs. My setup is in a single level home with approximately 160 sqmetre living area and I have the sattelit at approx the same recommended distance. It has been 5 days and with the intermittent drop outs have been inconvenient. Steps taken:
Firstly I am running the fimware V 2.5.1.16 which is the latest available for Australia
1. factory reset
2. unplugged all cables and reconnected
3. contacted netgear support and they advised to change the wireless 5GHz from 36 to 40 and then to keep changing this settings until the drop outs resolved. Its current aat 48 and after calling back to neatgear support they have emailed the case to suggest that the RBK50 units is faulty and recommended I have it replaced. Iam convinced that there was more that could be troubleshooted, and will exercise that if all my options get exhausted.
But I wanted to share that I have performed the follow as you have suggested of
1. change 2.4ghz channel from auto to 1
2. disabled 20/40Mhz co-existence
3. enabled BEAMFORMING
I've applied and have rebooted. Are there any other suggestions should this not work?
I will update on status - Im crossing my fingers that this will work
Ok so an update from yesterday. Firstly to answer the distance from Route to Sattelite. It is approximately 55 feet. The sattelite light is blue blue on reboots. Secondly I have approximately 7 other networks.
Ok the bad news first. After making those changes described in my first post whilst the wireless connection was on for much longer (approximately 5 hours) it eventually dropped.
So change follow changes were made on the Orbi in firmware:
2.4GHz Channel - 01 and then to 06 after another drop out
5GHz Channel: left on 48
Both 2.4GHz and 5GHz preamble modes to both Short Preamble config
Disabled Dasiy Chain Mode
So my current settings before I went to bed are now as all checked-boxed recommended by Furrye38 and include settings of:
SSID Wireless
2.4GHz: 11
5GHz: 40
One thing to note - Armor is still activate as I have for the BitDefender subscription (after some challenges in getting the licenses activated, nonetheless I wanted to commend also the BitDefender service desk in Romania who were patient and supportive to assist)
I will monitor and update all.
Hi Community,
Unfortunately this morning the intermittent drops out have continued.
I have now disabled NetGear Armour (I paid for the NetGear/BitDefender subscription) and wil wait and see.
Iam extremely disappointed with this experience so far. I purchased this on the recommendation of a colleague but it has been nothing short of wanting to launch the RBK50 router and sattelite out the window.
Does the suporting community have any suggestions should disabling Armour not resolve my intermittent drop out issues FURRYe38 Marky-P ? Should I look to take to replace it as per the incident case with Netgear support? I didnt think they troubleshooted in length hence Ive gone down the path on the recommended router config changes.
If I there is nothing else if the disabling of netgear armour not resolve my intermittent drop out issues I will probably look to replace with a new orbi rbk50 and if it continues to drop out after and should it contnue to drop out after that, surely its time to give up. This has been such a frustrating experience and I can now see alot of customer disassitsfaction on this product which I probably should have done research and taken note.
But when you make a small investment at this price tag, you expect the performance and importantly the stability as advertised. Extremely disappointed thus far.