NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBK50 & Email problems
Hello I'm having some issues with my Orbi Router (I think). This is my scenario. I have changed IPS's due to getting a great deal. Previously I was with Vodafone, now with another provider. My previ...
- Thanks for all the help. I’m back to this setup.
ISP modem with ORBI connected via a cable + one satellite. The ISP modem doing the internet and the Orbi doing the wifi, connected via a bridge setup. All going well, no issues with email anymore, so this has resolved everything. Thanks for all the help and suggestions.
DoSman wrote:
The only way I can get it to work again is by logging in to the Orbit, going to Advanced>Internet & changing the IP address. It will work for a day or two & then happen again.
Most ISPs do not allow the customer to choose the IP address assigned to the router. I am surprised that you an do this.
Does work require using a VPN for access?
- Hi
Thanks for the reply. I’m basically just turning the router off an on and it creates a new IP.
No VPN just an email that’s hosted with my mail hosting provider.
ThanksIt sounds like your corporate email service is blocking your source IP address, maybe the ISP's IP range you've been allocated from has a poor reputation score. Another possible cause is you're running a personal VPN on your corporate device or router for streaming TV from different regions and your email client session is effectively appearing to originate from whatever region you have chosen and this offshore source IP address is being seen by an IT person who is then blocking it because its seen as a suspicious connection or its in breach of your corp policy. Ask your IT dept to confirm if they are blocking your source IP.
Thanks for the reply. I am the IT department 🙂
When I say work email, its my personal work email, hosted by a mail hosting company. No not on a VPN either. I've now changed the setup. Now using the ISP's modem (But not the wifi) & have bridged the Orbi Router to extend the network. Will monitor this & see if this resolves the issue. So far no issues but sometimes it takes two days to disconnect.
Thanks for the reply's very much appreciated.
