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Forum Discussion
DoSman
May 18, 2022Aspirant
Orbi RBK50 & Email problems
Hello I'm having some issues with my Orbi Router (I think). This is my scenario. I have changed IPS's due to getting a great deal. Previously I was with Vodafone, now with another provider. My previ...
- May 26, 2022Thanks for all the help. I’m back to this setup.
ISP modem with ORBI connected via a cable + one satellite. The ISP modem doing the internet and the Orbi doing the wifi, connected via a bridge setup. All going well, no issues with email anymore, so this has resolved everything. Thanks for all the help and suggestions.
DoSman
May 18, 2022Aspirant
Hi
Thanks for the reply. I’m basically just turning the router off an on and it creates a new IP.
No VPN just an email that’s hosted with my mail hosting provider.
Thanks
Thanks for the reply. I’m basically just turning the router off an on and it creates a new IP.
No VPN just an email that’s hosted with my mail hosting provider.
Thanks
Jeffgear
May 21, 2022Virtuoso
It sounds like your corporate email service is blocking your source IP address, maybe the ISP's IP range you've been allocated from has a poor reputation score. Another possible cause is you're running a personal VPN on your corporate device or router for streaming TV from different regions and your email client session is effectively appearing to originate from whatever region you have chosen and this offshore source IP address is being seen by an IT person who is then blocking it because its seen as a suspicious connection or its in breach of your corp policy. Ask your IT dept to confirm if they are blocking your source IP.
- DoSmanMay 21, 2022Aspirant
Thanks for the reply. I am the IT department 🙂
When I say work email, its my personal work email, hosted by a mail hosting company. No not on a VPN either. I've now changed the setup. Now using the ISP's modem (But not the wifi) & have bridged the Orbi Router to extend the network. Will monitor this & see if this resolves the issue. So far no issues but sometimes it takes two days to disconnect.
Thanks for the reply's very much appreciated.
- JeffgearMay 21, 2022Virtuoso
Quirky issue!
If it was a modem, bridge, wifi type issue then you'd think there would be wider issues re Internet connectivity and not just limited to email. Network layer issues would impact browsing, apps etc.
To be limited to just email its sounding like an issue with your laptop. Are you using an email app like Outlook or the one built into Mac, or using the web browser for accessing your email account?
- DoSmanMay 22, 2022Aspirant
Hi
I'm using Outlook on two PC's via an ethernet cable, both stop working. I'm also using Outlook on the Macbook which also stopped workjng. I'm also using Mail on the IPhone which did work. I've tried numerous settings advised by the email provider in Outlook on the PC's and Phone.
When I turn the Orbi off/on everything works again, for 24-48 hours. Still working at this point since turning of yesterday. This is with the new configuration thought of Modem + Orbi at bridge.
Thanks