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Forum Discussion
kbf1
Nov 13, 2019Initiate
Orbi RBK50 connect to 2.4GHz devices
I was all set to get the Orbi RBK50 2 piece mesh for my home. Can I connect with devices that are only 2.4GHz ? I have armacost Wi-Fi LED Lighting Controllers and Ring doorbell 2 with other devices. ...
- Nov 13, 2019
IF your having problems connecting 2.4Ghz devices to the Orbi you can temporarily disable the 5Ghz SSID broadcast while you get your 2.4Ghz devices connected to the RBR. Then re-enable the 5Ghz SSID afterwards.
FURRYe38
Nov 13, 2019Guru - Experienced User
IF your having problems connecting 2.4Ghz devices to the Orbi you can temporarily disable the 5Ghz SSID broadcast while you get your 2.4Ghz devices connected to the RBR. Then re-enable the 5Ghz SSID afterwards.
CrimpOn
Nov 13, 2019Guru - Experienced User
FURRYe38is correct. Devices which contain only a 2.4G WiFi radio cannot detect or connect to a 5G WiFi channel. It is impossible. What seems to happen is that manufacturers of some of these 2.4G devices program their smartphone apps to attempt to connect to the same WiFi MAC as the smartphone is connect to. (which is impossible). The software hangs.
There are several threads explaining how to connect Ring products to Orbi. As FURRYe38 points out, temporarily not broadcasting the Orbi 5G SSID and restarting the smartphone will make the smartphone connect to the Orbi at 2.4G and the software app will function. Once the Ring device has connected correctly to the Orbi at 2.4G, then the 5G SSID can be broadcast again and "all is well."