NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Johnlk's avatar
Johnlk
Aspirant
Jan 08, 2018

Orbi RBK50 drops internet connection on wifi only

Orbi RBK50 randomly drops internet connection on wifi only. It works fine when plugged in.  This happens across all devices (laptops, google phones, tv's) System is new as of 1-6-18.    Router Firm...
Troubleshooting
Johnlk's avatar
Johnlk
Aspirant
Jan 08, 2018

To add to the above issue the wifi connection remains strong, only the internet stops working. And whilr this is happening the internet is fine on the "wired" computers. Only wifi loses internet  

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 10, 2018

Do you notice if the wifi stops working when a certain device gets turned on?

 

DarrenM

  • Johnlk's avatar
    Johnlk
    Aspirant
    Jan 12, 2018

    No, not that I can notice, it just appears random. I'm going to try updating the firmware

    • Lieber_T's avatar
      Lieber_T
      Aspirant
      Jan 17, 2018

      Any luck with the firmware update?  I'm having the same problem.

      • Johnlk's avatar
        Johnlk
        Aspirant
        Jan 17, 2018

        Unfortunately I've been too busy to try it. Hopefully in the next few days, but yes this is quite annoying and disappointing.