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rickg75984's avatar
rickg75984
Follower
Apr 06, 2019

ORBI RBK50 Infected with virus that required user name and password to access web sites

ORBI RBK50 Infected with virus that required user name and password to access web sites

Googled this problem and responses were correct that it was the router (ORBI RBK50 in my case that was causing the problem)

Reset to factory setting and re-set up the router seems to have fixed the problem

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 06, 2019

    Probably a misconfiguration of the system. Would need more information regarding this. 

    • Spro206's avatar
      Spro206
      Aspirant
      Apr 06, 2019
      I returned home this morning to find my entire system reset to factory with no settings saved and my WiFi network gone. Literally went to sleep and woke to this mess.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 06, 2019

        What FW is currently loaded?
        What is the Mfr and model# of the ISP modem the NG router is connected too?
        Is the Orbi system operating in Router or AP mode?

        Was the FW just updated? 

         

        I would factory reset once more and setup from scratch and this time save off a back up configuration to file. 

        Spro206 wrote:
        I returned home this morning to find my entire system reset to factory with no settings saved and my WiFi network gone. Literally went to sleep and woke to this mess.