NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBK50 Issues
I just upgraded from a 75/10 Mbps service to 500/50 Mbps service and decided that the Orbi looked like the wifi system to complement my new speeds. I bought the RBK50 2 pack last week and have been q...
captain_phaser wrote:I understand the "Bandsteering" feature is integral to the marketing of the Orbi, but it does not seem to work very well with my setup. I am having issues with my devices being "stuck" on the 2.4GHz band when they should be on the 5GHz band. This even occurs in the same room as the router or satellite. There was a suggestion to lower the 2.4GHz power output, but apparently that option was removed as well. The simple solution is to keep both bands on in the default settings, but allow for us to configure them in the advanced settings.
I couldn't have said it better myself. They don't make it easy, but there is a way to set a separate SSID for your 5 GHz network:
I have to add I've had these problems from day 1 and tried everything such as throttling back the 2.4 by reducing power to 50% for that band but still all devices end up connected at 2.4. All updates have not changed this. Restarting the Orbi's fixes the issues for a few hours at best.
Further in Australia after 3 months from purchase, they want about $130 for a support call before they even speak to you with no guarantee of outcome or resolution.
Frustratingly I feel this is almost the worst experience I have had ever in lack of suppport from a vendor, and really now not sure the product meets the specs under which it is sold.
If someone from Netgear is reading, there are many asking help for this issue. Please address. Feels like this could be areally good product and while range is very good, not supporting 5GHz these days where customers pay this much to get that performance is not good.