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Forum Discussion

Akolite's avatar
Akolite
Tutor
Nov 03, 2017

Orbi RBK50 keeps rebooting!

Hi there,   Just got my shiny new ORBI RBK50 system and after working well for 2 days, The system keeps rebooting every few hours. The satellite stays on and reconnected to the main unit once it is...
Troubleshooting
eswiderski's avatar
eswiderski
Guide
Dec 12, 2017

If you're using the latest firmware, this is the issue.  Read the other posts regarding the lasted release.  Complete disaster.

spinkick's avatar
spinkick
Apprentice
Dec 12, 2017

nope, rolled back to 2.0.76, same issue. Stable after the initial factory reset, then, once it reboots itself (memory leak?) it **bleep**s the bed and runs really slow no matter how many reboots you do. Pathetic.

  • gloryguy's avatar
    gloryguy
    Tutor
    Dec 12, 2017

    i have tried 3 of the current firmware versions, all with the same result. The router keeps rebooting. Both units were at 2.0.74 when I got them from Bestbuy. This is why I upgraded them booth to V2.1.1.12 and they still reboot randomly.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Dec 13, 2017

      If your hardware is rebooting I suggest contacting support they will be able to troubleshoot the issue and RMA the unit if needed.

       

      http://www.netgear.com/support/contact.aspx

       

      DarrenM

      • spinkick's avatar
        spinkick
        Apprentice
        Dec 14, 2017

        DarrenM What about if your hardware loses performance over a couple days or over a week? 2.0.0.76, 50 mbps until router and bridge restart. 

    • aaz's avatar
      aaz
      Virtuoso
      Dec 14, 2017

      I've found that UPNP setting being on did what seemed like a reboot of the router when one of the devices on the network kept sending out bad UPNP settings. The Orbi does not handle clearing UPNP settings well it seems. Turning off UPNP made it stable - no more random disconnects.

      • gloryguy's avatar
        gloryguy
        Tutor
        Dec 16, 2017
        aaz wrote:

        I've found that UPNP setting being on did what seemed like a reboot of the router when one of the devices on the network kept sending out bad UPNP settings. The Orbi does not handle clearing UPNP settings well it seems. Turning off UPNP made it stable - no more random disconnects.

        I was also wondering about UPNP, everythme my router rebooted, I would see UPNP messages in the logs for devices that did not require UPNP. I also turned off UNPN and since doing this the router has not rebooted a single time. The router has been running for 3 days now with no issues and no reboots. Im going to skip the RMA for now because I think AAZ may have found the issue.