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Forum Discussion
rhamlinj
Jul 06, 2018Aspirant
Orbi RBK50 Losing “internet connection” with wired backhaul
I had a power outage overnight. It was brief (~45 minutes) but this morning I had no WiFi. I reset the isp cable modem (arris sb6190) the router and two satellites. I left my Ethernet cables for backh...
FURRYe38
Jul 06, 2018Guru - Experienced User
Disable Daisy Chain on the router.
After the reset, did you re-add the satellite(s) via wireless first to get the top led to turn on BLUE, then connect the lan cable between the router and satellite(s), one at a time, wait 5 minutes for the top led to turn on BLUE?
Is there any network switches in the mix between the router and satellite? If so, Mfr and model# ?
rhamlinj
Jul 07, 2018Aspirant
Thanks I will give disabling the daisychain a try. I have just been using it without wired backhaul for now. When I intially set up the router I used the iOS mobile app and again after the last time this issue happened. I don't remember setting an router password and the default admin/password combination isn't working. The password recovery feature seems to be active but my answers to the questions are not correct. Mainly because one of the questions is "What is your youngest sister's name?" and I do not have a sister. Do you have a suggestions on how access the settings another way?
I do have a couple of switches in the mix. I have an Araknis AN-100-SW-R-S that splits into a Microprice 12 port cat 5e patch panel that goes to various hubs in wall ports in home two of which I used for wired backhaul. The other connection from the Araknis goes to a Netgear GS608 network switch that supplies a bunch of AV equipment (satellite TV box, Bluray player, Apple TV, sonos bridges, etc).
Thanks again for the reply.
- FURRYe38Jul 07, 2018Guru - Experienced User
If the PW can't be recovered, it's recommended to use a wireld PC and reset the ORbi router and walk thru the set up wizard, give answers here to the questions presented and new PW and write this information down for safe keeping some place.
Your two switches look like there NON Managed which is good. Orbi systems have problems with Managed switches from what we've been finding out. :smileyfrustrated: